Privacy Policy

Updated: September 4, 2025

1) Overview

MediMate provides companionship support for seniors, families, and care teams. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It applies to our website, application, and related services (the "Services").

2) Information we collect

• Account & profile. Name, email, phone (if provided), role, and organization.
• Usage data. Interactions with the Services, session events, feature usage, timestamps.
• Communications. Messages you send to us (support, feedback) and their metadata.
• Device & technical. IP address, device type, browser, OS version, crash logs, diagnostics.
• Cookies & similar tech. For authentication, preferences, analytics, and safety.
• Care context (optional). Info you or your organization choose to add to coordinate care (e.g., notes, tasks, routines).

3) How we use information

• Provide, maintain, and improve the Services.
• Personalize experiences and deliver relevant prompts or summaries.
• Communicate about updates, security alerts, and support.
• Monitor safety, prevent abuse, and enforce policies.
• Comply with legal obligations and protect our rights.
• Aggregate and de-identify data for analytics and product development.

4) Legal bases (EEA/UK)

We process personal data under: (a) contract necessity (to provide the Services); (b) legitimate interests (to secure and improve the Services); (c) consent (where required, e.g., certain analytics or communications); and (d) legal obligation.

5) How we share information

• Service providers. Managed hosting, analytics, and communications partners under contract.
• Organization access. If you use an enterprise account, authorized members/admins may see data you share within that workspace.
• Legal & safety. To comply with laws, respond to legal requests, or protect users and our Services.
• Business transfers. In connection with a merger, acquisition, or asset sale, subject to this Policy.
• We do not sell personal information.

6) Data retention

We retain personal information for as long as needed to provide the Services and for legitimate business or legal purposes. We use aggregation or deletion when data is no longer required.

7) Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; please use strong, unique passwords and keep your account information safe.

8) Your choices & rights

• Access, rectify, delete. You can request access to, correction of, or deletion of your information.
• Opt-out. You can opt out of certain communications and (where applicable) analytics or cookies.
• Portability & objection. EEA/UK users can request portability or object to processing based on legitimate interests.
• Consent withdrawal. Where we rely on consent, you can withdraw it at any time.
• To exercise rights, contact us using the details below.

9) International transfers

We may process and store information in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect personal data.

10) Children

Our Services are not directed to children under 13 (or the age defined by local law). If we learn that we have collected personal information from a child without proper consent, we will take steps to delete it.

11) Changes to this Policy

We may update this Policy to reflect changes to our practices or for legal reasons. We will post the updated version with a new "Updated" date and, where appropriate, provide additional notice.

12) Contact us

AI & your data

A plain-language look at how your companion's AI actually works, alongside the policy above.

A friendly AI companion

Your companion is an AI that calls to chat and keep you company. It is not a real person, and not a medical or emergency service.

How your voice is processed during calls

What we keep after a call

• Your voice audio is not stored.
• A written transcript of the conversation is kept, to maintain and improve the quality of our calls.
• Transcripts are never sold.

What the AI uses to personalize

• Your conversation, to respond and to keep context during your chat.
• Care context you choose to add (notes, routines), to personalize support.
• Usage signals, to improve quality and safety. We aggregate and de-identify data for analytics.

Your choices

By using calls you agree to the Terms and this Privacy Policy. You can access, correct, or delete your information, and withdraw consent where we rely on it — in your account settings or by contacting info@medimate.world.